Kiran Smart is Partnered with Verint which offers the industry's first 5th generation workforce optimization solution for many types of contact centers. Built on proven technology developed by Verint Systems, Blue Pumpkin Software, Witness Systems, Mercom, and Iontas. Enables contact centers to use Real-Time at the Right Time intelligence to capture and analyze customer interactions, uncover trends, discover the root cause of employee and customer behavior, and make faster, better decisions. Targets specific areas of customer service operations in and beyond contact centers.